Frequently Asked Questions

  • What are your gate hours?

    Our facility offers 24-hour access, so you can come and go as you please.

  • What are your office hours?

    Our staff is available to assist you via phone, text or email from 08:00AM to 06:00PM on weekdays and 09:00AM to 06:00PM on weekends.

  • How do I access my storage unit?

    At the time of rental, you will be given a 4 digit code to open the lock securing you unit. You will find a keyed lock inside free of charge for your use and you can leave the coded lock at the dropbox.

  • How do I know how much storage space I will need?

    Our units range in size from 5 x 10 mini storage units, each fitting the contents of a small bedroom, to 10 x 30, which is big enough to fit the contents of a multi-bedroom house. 


    Our Rent Storage page includes details on what each unit can accommodate. Of course, we can also assist you to ensure you maximize the storage you're paying for.

  • Do I need to sign a long-term lease?

    No, we only rent on a month-to-month basis.

  • What type of documentation do I need to provide in order to rent a space?

    We require a government-issued photo ID (example: driver’s license, state ID, or passport).

  • How do I make a payment?

    You can pay online using our payment portal, over the phone, or you can set up auto pay.

  • What forms of payment do you accept?

    We accept all Credit and Debit Cards.

  • Are there any items that I am NOT able to store?

    Liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

  • Do I need to bring a lock?

    No, we provide a lock free of charge.

  • What is the process for renting a storage unit?

    The process is simple! 

    • Visit our website and click Rent Storage to view all available storage units. 
    • Select your unit size and click Rent Now. You'll be prompted to provide your personal and payment information. You will also be asked to answer a few questions so that we can better serve you. 
    • Once your payment has been processed, you'll be able to access your unit immediately. 

    You can also call us at (575) 434-0625 and rent over the phone. Our team is always happy to help!

  • What do I do when I no longer need the storage unit?

    We require a 10-day written notice, in the form of email, for documentation. Please send an email to info@oterostorage.com including your unit number, intended date of move out, and pictures of the empty unit to expedite the move out process.